Exactly how was the customer supposed to have prepared himself for this?


Granted, he could have waited a week before returning his item, but that doesn’t qualify as “being prepared for this.” The store, on the other hand, knows from experience that lines will be long on December 26. Granted, all the preparation in the world wouldn’t eliminate lines on December 26; but again, not the point.

Grumbels and Marla are Amazon’s greatest friends.